Neighbo Search

Terms of use

Last updated on 5 November 2026

Welcome to our website (the Website), which is owned and operated by Neighbo Pty Ltd ACN 680 241 829 (we, us, our, or Neighbo).

Your access to the Website is conditional upon your acceptance and compliance with the terms, conditions, notices, and disclaimers contained in this document (collectively known as Terms of Use). Your use of, and/or access to, the Website constitutes your agreement to the Terms of Use.

These Terms of Use are effective from 5 November 2026. We reserve the right to amend the Terms of Use at any time.

Our services

We want the Website to always be up and running, but we cannot warrant that it will be available at all times or at any given time. We cannot be responsible for any delays or interruptions to the Website.

We may at any time and without notice to you, discontinue the Website in whole or in part. We cannot be responsible for any loss, cost, damage, or liability that may result from our discontinuance of the Website.

Prohibited conduct

In relation to the Website, you must not:

  • use the Website for any activities, or post or transmit via the Website, any information or materials which breach any laws or regulations, infringe a third party’s rights, or are contrary to any relevant standards or codes;
  • use the Website to post or transmit any material which interferes with other users, or defames, harasses, threatens, menaces, or restricts any person, or which inhibits any user from using the Website;
  • use the Website to send unsolicited messages;
  • tamper with, hinder, or modify the Website without permission;
  • knowingly transmit any viruses or other disabling features to the Website or via the Website; or
  • attempt any of the above acts, or facilitate or authorise another person or an AI agent to do any of the above acts, or fail to take reasonable steps to prevent an AI agent from doing so.

Intellectual property

The material on the Website, including the software, design, text, and images comprised in the Website and the selection and layout of the Website, are owned or under licence by Neighbo and protected by Australian and international laws.

You may view the Website and its contents using your web browser or AI agent. In visiting the Website, you may make a temporary copy of the Website by means of the usual operation of your web browser or AI agent only. You may use an AI agent to access Neighbo for search indexing and citing us in AI-assisted answers, but not for scraping or AI training on material owned by Neighbo.

You must not modify, scrape, copy, reproduce, republish, frame, upload to a third party, post, transmit, or distribute the content of the Website, except as expressly provided for by us or expressly authorised in writing by us or as permitted by the relevant licence.

Specific information about what material the Website uses under licence is published on our copyright page. Our Terms of Use do not place further restrictions on licensed material, you may use the licensed material as permitted by the relevant licence.

Search results and third-party information

The Website provides search and discovery functionality that may display information about third parties, including businesses, organisations, events, products, and services. Some information displayed through the Website may be obtained from third parties or other publicly available sources.

We do not represent or warrant that information displayed through the Website, including search results, business information, descriptions, contact details, opening hours, pricing, availability, or other information, is accurate, complete, current, or suitable for your particular purposes.

The inclusion of a third party, business, product, or service in search results does not constitute or imply any endorsement, recommendation, sponsorship, or approval by us. Search results may be determined by automated processes and other factors and may change from time to time.

You should independently verify information and/or seek your own advice, before acting or relying on any of the information displayed on the Website.

The Website may contain hyperlinks and other pointers to websites operated by third parties (Linked Websites). We do not control Linked Websites and are therefore not responsible for the content of any Linked Website or any hyperlink contained in a Linked Website. We provide the hyperlinks for your convenience only and do not indicate, expressly or implicitly, any endorsement, sponsorship, or approval by us of a Linked Website or the products or services offered at Linked Websites. You visit Linked Websites entirely at your own risk.

We do not provide any warranty or take any responsibility for any aspect of Linked Websites or their content. You should make your own investigations with respect to the suitability of goods and/or services offered to you via a Linked Website.

Indemnity

By using the Website, you agree to indemnify us from and against all actions, claims, suits, demands, damages, costs, or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to the use of the Website by you.

Disclaimer

Nothing in these Terms of Use excludes, restricts, or modifies your Statutory Rights.

Some legislation such as the Australian Competition and Consumer Act 2010 (Cth) and other similar consumer protection laws and regulations in other countries may confer on you rights and remedies relating to the provision of goods or services to you by us via the Website which cannot be excluded, restricted, or modified (your Statutory Rights). We exclude all conditions and warranties implied by custom, law, or statute except for your Statutory Rights.

Except for your Statutory Rights and with respect to the Website:

  • all material on the Website is provided to you without warranties of any kind, either express or implied;
  • we expressly disclaim all warranties of any kind including but not limited to implied warranties of merchantability and fitness for a particular purpose;
  • we do not warrant that the functions contained in any material on the Website or your access to the Website will be uninterrupted or error free, that any defects will be corrected or that the Website or the server which stores and transmits material to you are free of viruses or any other harmful components; and
  • we do not warrant or make any representation regarding your access to, or the results of your access to, the Website including its correctness, accuracy, timeliness, completeness, reliability, or otherwise.

To the extent permitted by law, we will not be liable for any loss, damage, costs or expense whether direct, indirect, incidental, special, and/or consequential, including loss of profits, suffered by you or claims made against you which result from any use or access of, or any inability to use or access, the Website.

You expressly acknowledge that we do not exert control over users of the Internet and we are not liable for damage suffered by you, either directly or indirectly, as a result of your access to the Website.

Limitation of liability

To the extent permitted by law, our liability for breach of any implied warranty or condition, which cannot be excluded by the Terms of Use, is limited, at our option, to one or more of the following:

In the case of services supplied or offered by us:

  • the resupply of the services; or
  • the payment of the cost of having the services resupplied.

In the case of goods supplied or offered by us:

  • the replacement of the goods or the supply of equivalent goods;
  • the repair of such goods;
  • the payment of the costs of replacing the goods or acquiring equivalent goods; or
  • the payment of the costs of having the goods repaired.

Privacy

Refer to our Privacy Policy for information about how we collect, use, and disclose personal information.

Termination

The Terms of Use are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by the Terms of Use and limitations of liability set out in the Terms of Use will survive.

Miscellaneous

We rely upon your continued observance of the Terms of Use. If we suffer loss or damage or incur any costs associated with any breach by you of the Terms of Use or any associated legal obligation, you agree to indemnify us for those losses, damages, and costs.

We do not make any claims that the information is appropriate or may be downloaded in all areas, countries, or jurisdictions. Access to the information contained in the Website may not be legal for certain persons or in certain countries. If you access the Website, you do so at your own risk and you are responsible for compliance with the laws of your jurisdiction.

If any provision of the Terms of Use is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the document, which will continue in full force and effect.

All rights not expressly granted in the Terms of Use are reserved.

If we do not act in relation to a breach of the Terms of Use by you, this does not waive our rights to act with respect to subsequent or similar breaches of the Terms of Use by you.

Applicable law

The Terms of Use are governed by and construed in accordance with the laws of the State of Victoria and the Commonwealth of Australia. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the Courts of Victoria and Courts of Appeal for determining any dispute concerning the Terms of Use.

Contact us

Please get in touch with us if you have any questions relating to these Terms of Use.